General conditions of sale
TERMS AND CONDITIONS OF SALE
lumeaswiss-quebec.com
Article 1 – Seller's Identity
This website lumeaswiss-quebec.com is operated by the company:
RZZK Consulting Ltd
Limited liability company under British law
Registered under number 16511012
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: isnessbusinesspro@gmail.com
The commercial brand operated is Lumea
Article 2 – Scope of Application
These General Terms and Conditions of Sale (GTC) govern all sales of general physical products made on the lumeaswiss-quebec.com website, intended for consumers located in Switzerland.
Any order placed on the site implies the full and complete acceptance of these GTC by the customer.
Article 3 – Products
The products offered for sale are general physical products.
Each product is accompanied by as precise a description as possible.
The photographs are non-contractual and do not form part of the contractual scope.
Article 4 – Prices
Prices are indicated in Swiss Francs (CHF), all taxes included (TTC).
Delivery costs, when applicable, are indicated at the time of order.
Depending on the products, delivery may be free or paid.
The seller reserves the right to modify its prices at any time, without retroactive effect.
Article 5 – Order
The customer places an order via the lumeaswiss-quebec.com website.
Any order is firm and definitive after payment validation.
The seller reserves the right to refuse or cancel any order in case of a previous dispute with the customer or suspicion of fraud.
Article 6 – Payment
Accepted payment methods are:
- Credit card (Visa / Mastercard)
- Twint
Payment is due immediately upon order.
Transactions are secured via partner payment platforms.
Article 7 – Delivery
Products are delivered in Switzerland only.
Delivery Times
Delivery times are estimated between 6 and 10 working days, depending on the products.
Charges
Delivery charges may be:
- free, or
- paid depending on the product ordered
This information is specified before order validation.
Article 8 – Right of Withdrawal and Returns
The customer has a period of 30 calendar days from receipt of the product to exercise their right of withdrawal, without justification.
Return Conditions
- The product must be returned in its original condition
- Unused
- In its original packaging
Return Costs
Return costs are borne by the seller.
Refund
The refund is full and made via the same payment method used during the order, after receipt and verification of the returned product.
Article 9 – Absence of Return Exclusions
No product is excluded from the right of return.
Article 10 – Liability
The seller cannot be held responsible for indirect damages that may arise from the purchase of the products.
The seller's liability is, in any event, limited to the amount of the order.
Article 11 – Intellectual Property
All elements of the lumeaswiss-quebec.com website (texts, images, logos, graphics) are the exclusive property of RZZK Consulting Ltd or its partners.
Any reproduction, exploitation or use without authorization is strictly prohibited.
Article 12 – Personal Data
Personal data collected is necessary for order processing and commercial relations.
They are never sold to third parties.
The customer has a right to access, rectify and delete their data, in accordance with applicable regulations.
Article 13 – Applicable Law and Disputes
These General Terms and Conditions of Sale are subject to Swiss law.
In case of dispute, an amicable solution will be sought first.
Failing this, the competent Swiss courts will have sole jurisdiction.
Article 14 – Modification of the GTC
The seller reserves the right to modify these GTC at any time.
The applicable GTC are those in force on the day of the order.