FAQ: QUESTIONS - ANSWERS
FREQUENTLY ASKED QUESTIONS
How can I track my package?
You can track your package using your order number and email address by going to the Track My Order section on our website.
What are the shipping times for your products?
We do our best to process your order within 24 hours, but sometimes it can take up to 72 hours. We then ship your order within 1 to 3 days. Your order will then be handed over to the carrier, and you will receive it within 5 to 10 business days.
delivery times?
1 to 2 days of preparation
1 to 2 days shipping
6 to 10 days delivery
Is delivery free?
This depends on several factors (promotions, periods, etc.). If delivery is free, we will indicate it on our website.
Do you deliver worldwide?
Currently, we mainly deliver to Europe. Please check the list of countries available for delivery when placing your order.
Where do we ship your product from?
Our offices are located in France. Our international warehouse is located in China. However, following our recent expansion, we plan to launch our next collections from a warehouse in France, which will allow us to deliver to France within 7 days.
I haven't received all the items in my order, what's going on?
Our products are shipped separately depending on your order. If your order contains items from two different warehouses, you will receive two deliveries. The rest of the order will likely arrive shortly.
I received a damaged item. What can I do?
We're sorry to hear that. Simply send us a message via the contact form on the website, by email, or by chat, and we'll send you a similar replacement item as soon as possible.
What is the quality of the products you offer?
Our products are carefully crafted by professionals. We place great importance on the quality of materials in order to create quality products.
What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders, or bank transfers.
How can I return a product?
For any information request, please contact us on our support : info@nonaly.fr
For more information on returns, please see our Return Policy.
Are return costs covered?
All return shipping and other costs are the responsibility of the customer.
Can I request a refund for the product?
You can submit a refund request on our support:
Therapieposturepro @ gmail.com
Once the product has been shipped, any attempt to cancel the order or request a refund from your financial institution without contacting us will be considered FRAUD, and you will be required to respond to a complaint from our company.
